Return & Exchange Policy
We are committed to ensuring your satisfaction with your purchase. Our return and exchange policy is designed to be fair and straightforward.
Eligibility for Returns/Exchanges
- Returns or exchanges can be processed within 14 days of purchase for in-store orders, or 14 days from the delivery date for online orders.
- Items must be unused, in original packaging, and in the same condition as when purchased.
- Items that are damaged or show signs of use may not be eligible for a return or exchange.
- A restocking fee may apply for some returns if conditions are not met.
In-Store Returns/Exchanges:
- Eligible for returns or exchanges within 14 days from the date of purchase as shown on the receipt.
- Items must be in new, unused condition with original packaging.
Online Returns/Exchanges:
- Eligible for returns or exchanges within 14 days from the tracking delivery date.
- Items must be in new, unused condition, and securely packaged for return.
- Shipping fees must be prepaid and the package must be trackable. We recommend using the original shipping box, if possible.
- Upon receipt, a store credit will be issued in the form of a gift card, minus any shipping charges.
Final Sale Items:
- Items such as paints, thinners, pigments, markers, consumables, tools, paintbrushes, or any items that are unsealed or have visible signs of use are considered final sale.
- Items on clearance, marked final sale, or exclusive/limited edition collectibles are also final sale.
We strive to ensure a smooth return or exchange process for all our customers. Should you have any questions or concerns, please don’t hesitate to contact us.